THINKstrategies announced today that TeamSupport.com has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today’s Software-as-a-Service (SaaS) solutions.

The goal of the  BoSS Awards program is to bring greater attention to SaaS and cloud computing companies that are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.

TeamSupport.com is a wholly-owned subsidiary of Muroc Systems, Inc., a Dallas-based holding company focused on developing productivity enhancing software products delivered via the SaaS model. TeamSupport.com’s integrated SaaS-based customer service, product management, and bug tracking system allows manufacturers, their customers, and key client-focused teams to better communicate so they can reduce the time and cost to perform critical business functions.

Click here to read … Read More »

One of the key battlefields in the cloud computing market for 2010 which I identified earlier this year is IT service management (ITSM). Last month, I discussed BMC’s latest foray into the SaaS-based ITSM world, as well as Service-now.com’s recent win at PepsiAmericas.

Last week, Service-now.com issued a press release summarizing its 2009 accomplishments. The company reported that its recurring revenue increased approximately 136 percent in 2009. Cynics might discount the significance of this growth rate by suggesting it’s easy to report a substantial jump when you’re starting at a low base. However, the company’s CEO, Fred Luddy, revealed to me during a private lunch preceding a company marketing event in Boston that Service-now.com is generating signficant, albeit confidential, revenues and is on a run-rate to double its revenues again in 2010.

The company’s success in the enterprise was personified by the room full … Read More »

In my latest column for E-Commerce Times, I suggest that “once again, Microsoft may be a late entrant in the market with a set of solutions that lag those offered by today’s industry innovators, but it is still in a good position to regain its momentum and become a dominant force in the rapidly evolving cloud computing marketplace.”

Click here to read why.

One of the knocks against Software-as-a-Service (SaaS) and the broader cloud computing movement is that these web-based, on-demand services can’t be customized to cater to the complex requirements of specific enterprises.

While SaaS solutions have increasingly included a growing array of user configuration capabilities to respond to the individual needs of various organizations, Platform-as-a-Service (PaaS) solutions have emerged over the past couple of years to permit end-users and third-party developers to build their own apps to meet their unique requirements.

The latest indication of the escalating power of these PaaS tools is today’s announcement unveiling Salesforce.com’s new Force.com Visual Process Manager. This new feature will allow users to design and build business process-oriented applications quickly so they can automate them across corporate departments.

Although the new Force.com Visual Process Manager won’t be generally available until later this year, it is the latest sign that cloud computing alternatives … Read More »

THINKstrategies announced the launch today of a new awards program aimed at showing how cloud computing services are helping organizations of all sizes across every industry respond to today’s unprecedented business challenges.

THINKstrategies’ new Cloud Computing Business Value (CCBV) Awards are aimed at highlighting the measurable business benefits which Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) providers are delivering to enterprises and other end-users.

The CCBV awards is an ongoing program which will identify and promote IaaS and PaaS providers which can demonstrate that their web-based, on-demand solutions have produced tangible business benefits for specific organizations, such as lower costs, reduced deployment times, increased sales, higher customer satisfaction, etc.

The new award program builds on the success of THINKstrategies’ Best … Read More »

Google’s new Nexus One Android phone has created a lot of buzz as a ‘game-changer’ in the smart-phone business. Many believe this device, and Google’s new business model which supports it, could redefine the phone industry.

It is always exciting to witness a company challenge the status quo in an established industry by offering a bold new value-proposition to customers.

Yet, most companies have responded to today’s economic malaise and extended downturn with a risk-adverse, reflective stance which has manifested itself in more aggressive cost-cutting strategies rather than more innovations.

I can’t blame them for shying away from the innovation tact. The cynic in me also recoils from the business pub jargon which would have us believe that any company can adopt a bold strategy to recreate themselves in this type of environment.

However, there is plenty to be said for taking this risk and attempting to … Read More »

As the new year and decade get underway, here are a few of the areas of the cloud computing market which I think will be important competitive battlefields for established and emerging players:

Collaboration Wars: Collaboration is the ‘killer app’ in the Software-as-a-Service (SaaS) segment of the cloud computing market. The rapid adoption of Google Apps has demonstrated the latent demand for these web-based solutions. Now, IBM is promoting the enterprise-class qualities of its LotusLive offering to win a share of the market. Cisco Systems is also intensifying its efforts to promote its collaboration solutions built around WebEx and Telepresence. I also think Microsoft will accept a greater level of cannibalization of its Office products to win a bigger share of the collaboration market with OfficeLive.
Business-Oriented Social Networks: These are closely linked to collaboration and have gained a tremendous amount of attention because of the explosive growth … Read More »

Since 2009 is coming to a close, I thought it would be a good time to review how I did with my predictions for the year regarding the Software-as-a-Service (SaaS) and cloud computing market.

1. On-Demand Services Move From Why To How

According to a Sandhill.com/McKinsey survey of over 850 enterprise customers at the end of 2008, 74% were already favorably disposed to adopting SaaS platforms. As a result, Gartner estimates the SaaS market will have reached approximately $8 billion at the end of 2009, a 21.9% rise from $6.6 billion in 2008. Looks like folks have moved past “why” SaaS to “how” to get the most out of their SaaS deployments.

2. New Hybrid Models

The idea of hybrid SaaS and cloud computing models has been abhorred by industry purists, but the reality is that nearly every business will rely on a combination of on-premise and on-demand resources. In 2009, the concept of “location independence” became bi-directional. … Read More »

One of the primary concerns among IT and business decision-makers regarding cloud computing, including Software-as-a-Service (SaaS), is potential security problems. Yet, most enterprises are facing an uphill battle trying to keep their own operations secure.

The latest illustration of this point is today’s Wall Street Journal story claiming that the FBI is investigating a potential security breach within Citigroup that may have resulted in the theft of millions of dollars by a Russian cyber gang. While Citigroup is denying that its computers were compromised and that there is an investigation underway, the story is a clear reminder that no one is safe from hackers intent on attacking a specific target.

Therefore, cloud computing vendors are no more vulnerable and are not necessarily less secure than enterprises. In fact, if the lack of published stories about security infringements among cloud computing vendors is a good indicator, then these vendors have actually proven to be … Read More »

While others are looking ahead to 2010, I thought it would be a good time to look back at the major events in 2009 which many have an important impact on the future direction of the SaaS and cloud computing industry.

Click here to see which events made my top ten list.