Tag: IT Service Management

FrontRange Wins THINKstrategies’ Best of SaaS Showplace (BoSS) Award

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10th June

THINKstrategies announced today that FrontRange has been named a winner of the Best of SaaS Showplace (BoSS) Award. This program promotes the measurable business benefits delivered by today’s Software-as-a-Service (SaaS) solutions.

The BoSS Awards is an ongoing program administered by THINKstrategies’ Cloud Computing Showplace to recognize SaaS companies that are delivering measurable business benefits to specific user organizations. These benefits can include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.

FrontRange’s Cloud-based Service Management solutions maximize operational efficiency by reducing service desk call volume and time spent on application deployment. Additionally, FrontRange’s Service Management solutions reduce downtime by utilizing end-to-end, integrated client management capabilities to enable the standardization of business processes across the enterprise. As a result, FrontRange solutions reduce total cost of ownership (TCO) while improving service quality and compliance.

A specific example of the measurable business benefits derived from FrontRange’s … Read More »

IT Service Management Battlefield Intensifying

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14th February

One of the key battlefields in the cloud computing market for 2010 which I identified earlier this year is IT service management (ITSM). Last month, I discussed BMC’s latest foray into the SaaS-based ITSM world, as well as Service-now.com’s recent win at PepsiAmericas.

Last week, Service-now.com issued a press release summarizing its 2009 accomplishments. The company reported that its recurring revenue increased approximately 136 percent in 2009. Cynics might discount the significance of this growth rate by suggesting it’s easy to report a substantial jump when you’re starting at a low base. However, the company’s CEO, Fred Luddy, revealed to me during a private lunch preceding a company marketing event in Boston that Service-now.com is generating signficant, albeit confidential, revenues and is on a run-rate to double its revenues again in 2010.

The company’s success in the enterprise was personified by the room full … Read More »

The Latest from THINK IT Services Blog

THINK IT Services Blog examines the business implications of the latest developments in the technology services market ranging from Cloud Computing and Software-as-a-Service (SaaS) to Managed Services and other forms of 'On-Demand' services.

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