ActionStep has been named the first international winner of the Best of SaaS Showplace (BoSS) Awards program. 

The BoSS Awards program was announced earlier this month by THINKstrategies to bring attention to SaaS and cloud computing companies which are producing measurable business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations, and greater profitability.

ActionStep is a multi-dimensional SaaS vendor based in Auckland, New Zealand. Its end-to-end, Web-based, business system includes Marketing, CRM, Sales, Operations, Accounting, and HR management solutions for multi-divisional, multi-currency businesses.

A case example of the company’s business benefits is Lumberlink, a small timber trading company based in Auckland which buys and sells internationally.

By switching to ActionStep’s SaaS solutions, Lumberlink has been able to reduce its administrative headcount; improve cashflow by shortening the time to complete back-office documents needed for payment; and increase sales volumes through smoother transfer of sales information to … Read More »

Xactly’s announcement today that it is acquiring Centive is another indication of the Software-as-a-Service (SaaS) industry shakeout and consolidation I predicted would occur in 2009.

Xactly and Centive have been fierce competitors in the sales performance management (SPM) market with both offering pure SaaS alternatives to traditional on-premise software applications.

While both companies were growing as a result of accelerating customer interest and adoption of SaaS, they also found themselves competing more with each other than the established players. Rather than continue to fight one another, they decided to combine forces to better position themselves and capitalize on growing customer demand.

This decision was especially timely given the challenges of today’s economic climate and intensifying competition.

While both companies offer solid solutions with compelling value-propositions, combining their technical capabilities and eliminating the costs of continued head-to-head competition can strengthen Xactly’s position as ‘legacy’ software players escalate their own SaaS efforts.

You can expect … Read More »

CrownPeak was named the first winner of the new Best of SaaS Showplace (BoSS) Awards program today.

The BoSS Awards are the only industry awards aimed at promoting the measurable business benefits being delivered by today’s Software-as-a-Service (SaaS) solutions. Unlike other programs which focus on technical innovation, the BoSS Awards emphasize tangible business benefits.

The BoSS Awards program was launched by THINKstrategies earlier this month to bring attention to SaaS and cloud computing companies which are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations, and greater profitability.

CrownPeak is a Content Management System (CMS) provider that offers a SaaS solution which helps customers accelerate their Web publishing and better manage their web content. The School of the Museum of Fine Arts (SMFA) in Boston, MA, chose CrownPeak’s Content Management System (CMS) to gain greater control over its website to … Read More »

Platforms have been proliferating and it is not surprising that there are already signs we may be on the cusp of a shakeout.

Today’s platform players range from start-ups, like Bungee Labs, to Software-as-a-Service (SaaS) and cloud computing movement standard-bearers, Salesforce.com and Google with Force.com and Google App Engine respectively.

This has created a somewhat confusing array of players and platform alternatives which have been divided into various segments.

This week’s announcement about Salesforce.com’s new “Service Cloud” illustrates the way SaaS vendors are leveraging platforms to redefine their business in order to extend their market reach and strengthen their position in the marketplace.

SpringCM is heading down this same path with its new platform which enables independent developers and resellers to build applications or more easily integrate to SpringCM’s electronic content management (ECM) capabilities.

Platforms enable these vendors to convert their internal technologies into development and delivery mechanisms which can be … Read More »

Software-as-a-Service (SaaS) and cloud computing are often referred to as ‘on-demand’ services. Yet, in many cases these web-based solutions must be procured for a minimum timeframe, can take time to deploy, and cannot be terminated immediately when their task is done.

In response to these shortcomings, a new array of ‘situational applications’ are emerging. Jonathan Sapir of SilverTree Systems has become an advocate of these situational applications and has created a website which promotes them called, Power in the Cloud.

Jonathan invited me to contribute a guest post to the blog on his site about the business implications of situational applications which you can find here…

I received a message today from Khalid Noor Mohammed, a consultant based in Saudi Arabia, not only complementing me on my commentaries regarding Software-as-a-Service (SaaS), but also sharing two links of his discussion on Saudi TV regarding the concept of SaaS and its business benefits,

Khalid Noor Mohammed on SaaS (Part 1)
Khalid Noor Mohammed on SaaS (Part 2)

Khalid’s videos got me thinking about the power of video to simplify complex concepts and make them easier for non-technical people to comprehend. This is especially important with relatively intangible ideas like SaaS, and even more so with ‘cloud computing’.

Here are a couple of other videos which I’ve found which do a terrific job of explaining these ideas,

http://www.youtube.com/watch?v=kGUPSvswmY0
http://www.youtube.com/watch?v=QJncFirhjPg

While these videos may seem trivial to many IT professionals ensconsced in SaaS and cloud computing on a daily basis, I believe that videos are increasingly useful marketing tools … Read More »

Anyone who follows the Software-as-a-Service (SaaS) market knows that every major SaaS player, starting with Salesforce.com, uses the success of consumer-oriented, on-line services as the model for their business-to-business solutions.

SaaS vendors, executives and ‘experts’ (myself included) point to the way these web-based services created an enjoyable, effective and economical user experience as the centerpiece of their success.

The most prominent example of this approach has been Apple iTunes.

Ironically, Apple has never taken advantage of its prominence and positioned itself as a SaaS or cloud computing player.

It appears that this may be changing. At this past week’s MacWorld, Apple unveiled a new, web-based version of its iWork productivity suite. Just as Microsoft’s Software-Plus-Services strategy is an acknowledgement of the growing interest and adoption of web-based apps, so is Apple’s move down the same path.

Apple is also moving in this direction to build on … Read More »

In an InformationWeek interview on Tuesday, SAP’s CEO and president of global field operations, Bill McDermott, downplayed the platform capabilities and enterprise-readiness of Software-as-a-Service (SaaS) and cloud computing.

Although Salesforce.com’s outage this week gave McDermott’s comments some immediate validation, they were still reminiscent of the views of a previous generation of tech industry executives who discounted the value of PCs in the corporate world. As a result of the myopic ideas of those former tech titans, companies like Digital Equipment Corporation and Wang Computers no longer exist.

Denial didn’t work out well for them and it won’t work for SAP either.

Executives at SAP aren’t alone in their efforts to downplay SaaS. The CEO of Lawson Software made even more atrocious comments a few months ago, as did Oracle’s CRM head at November’s SIIA On-Demand conference.

Of course, much of their ridicule is aimed at fending off the competitive threat which the SaaS/cloud … Read More »

The service disruption which Salesforce.com experienced this week came at a bad time for the Software-as-a-Service (SaaS) and cloud computing market.

Although I believe the long-term prospects for SaaS and cloud computing remain strong, there are plenty of short-term challenges facing SaaS and cloud computing vendors in today’s tough economic environment.

Salesforce.com’s outage reignites the debate about the reliability of web-based services, and will intensify the concerns of those IT and business decision-makers who have been reluctant to adopt on-demand solutions.

It also validates the claims of legacy software vendors that SaaS and cloud computing are not viable platforms for enterprise applications.

The ultimate irony is that the public website which Salesforce.com created after it experienced a series of outages in 2005-2006 to demonstrate greater accountability, www.trust.salesforce.com, also went down during the latest outage.

In 2006, Salesforce.com was quick to turn its problems into marketing opportunities. This time there is even more … Read More »

Happy New Year!

Let me be the first to offer predictions for the on-demand services market on this first day of 2009. These predictions are based on THINKstrategies’ latest survey research and ongoing consulting work with IT/business decision-makers, IT solution providers and various technology investors.

I recognize that plenty of predictions have been made already, but hope mine offer a different perspective on the future direction of the on-demand services market.

Contact me if you’d like to discuss or debate any of these predictions.

On-Demand Services Move From Why … Read More »