Is Apple Getting SaaSy?


Posted on January 10th, by thinkstrategies in Uncategorized. 1 Comment

Anyone who follows the Software-as-a-Service (SaaS) market knows that every major SaaS player, starting with Salesforce.com, uses the success of consumer-oriented, on-line services as the model for their business-to-business solutions.

SaaS vendors, executives and ‘experts’ (myself included) point to the way these web-based services created an enjoyable, effective and economical user experience as the centerpiece of their success.

The most prominent example of this approach has been Apple iTunes.

Ironically, Apple has never taken advantage of its prominence and positioned itself as a SaaS or cloud computing player.

It appears that this may be changing. At this past week’s MacWorld, Apple unveiled a new, web-based version of its iWork productivity suite. Just as Microsoft’s Software-Plus-Services strategy is an acknowledgement of the growing interest and adoption of web-based apps, so is Apple’s move down the same path.

Apple is also moving in this direction to build on the momentum it has gained penetrating the corporate environment. At the desktop and laptop levels, Apple capitalized on customer discontentment with Microsoft’s move to Vista to win a greater share of the corporate PC market. The iPhone has also been a big hit among corporate customers.

So, Apple is in a far better position to succeed in its SaaS/cloud computing initiative than Microsoft.

Apple has the online procurement and delivery mechanisms to facilitate the new service, as well as the end-user devices (desktops, MacBooks and iPhones).

It is known for its innovations, and will immediately attract a broadbase of curious and committed fans to test the beta version of the new on-demand service.

Apple can also exploit the growing ‘consumerism’ within the corporate IT environment which has seen end-users bring their personal systems and services into the workplace to get their jobs done.

Finally, Apple can also leverage a vast assortment of developers, channel partners and strategic relationships to distribute and enhance its SaaS solutions.

So, the ‘poster child’ for the SaaS movement appears to be making its move to claim a share of the rapidly growing SaaS/cloud computing market.







The Latest from THINK IT Services Blog

THINK IT Services Blog examines the business implications of the latest developments in the technology services market ranging from Cloud Computing and Software-as-a-Service (SaaS) to Managed Services and other forms of 'On-Demand' services.

Tercera eBook and Webinar Identify Key Characteristics of Third Wave Cloud Consulting Leaders

Earlier this month, I had the privilege of presenting the key findings of a new ebook that I produced with Chris Barbin, the CEO/Founder...

Tercera Launches to Fund Third Wave of Cloud Consultancies

I’m pleased to be one of the initial advisors of a new venture capital and advisory services firm focused on the ‘third wave’ of...

Reshaping the Software and Services Marketplace – A Guest Commentary in E-Commerce Times

In the old information technology (IT) world, systems integration and consulting companies flourished, helping enterprises of all sizes across nearly every industry pull together...