Tag: Pathworks Software


Healthy SaaS Market Could Not Save Helpstream

Posted by thinkstrategies in Uncategorized. Comments Off on Healthy SaaS Market Could Not Save Helpstream

8th April

I’ve been predicting for over a year, that despite the rapid growth of the Software-as-a-Service (SaaS) market many aspiring best-of-breed vendors will not survive an industry shakeout or the short attention spans of their venture funding sources.

The latest case in point is Helpstream which discontinued operations this past month. I first reported on the company in 2008 when it originally launched as Pathworks Software and caught my attention because of the way it promised to leverage the Open Source pricing model and community building orientation.

In essence, Helpstream was one of the first SaaS companies in the helpdesk market to recognize the powerful potential of a social networking capability embedded into an enterprise app.

Since then, saleforce.com has picked up the baton and is very quickly demonstrating the tangible benefits which can be derived from merging a Facebook-like capability into its CRM/SFA solution with … Read More »





The Latest from THINK IT Services Blog

THINK IT Services Blog examines the business implications of the latest developments in the technology services market ranging from Cloud Computing and Software-as-a-Service (SaaS) to Managed Services and other forms of 'On-Demand' services.

IoT: Time to Get on Board – A Guest Commentary in Datamation

The ‘Internet of Things’ (IoT) may be the most confusing idea conjured up by the tech industry since the advent of the ‘cloud.’ But...

GE Blazes Trail to Industrial Internet – A Guest Commentary in E-Commerce Times

The Internet of Things (IoT) market has been struggling to get untangled, despite the hype regarding unprecedented business opportunities. GE’s latest initiative...

AWS Poised to Succeed in Evolution of IoT – A Guest Commentary in SearchAWS

The widespread availability and adoption of cloud-based services has accelerated the development and acceptance of the Internet of Things (IoT). The IoT takes advantage of cloud...