Tag: Pathworks Software


Healthy SaaS Market Could Not Save Helpstream

Posted by thinkstrategies in Uncategorized. Comments Off

8th April

I’ve been predicting for over a year, that despite the rapid growth of the Software-as-a-Service (SaaS) market many aspiring best-of-breed vendors will not survive an industry shakeout or the short attention spans of their venture funding sources.

The latest case in point is Helpstream which discontinued operations this past month. I first reported on the company in 2008 when it originally launched as Pathworks Software and caught my attention because of the way it promised to leverage the Open Source pricing model and community building orientation.

In essence, Helpstream was one of the first SaaS companies in the helpdesk market to recognize the powerful potential of a social networking capability embedded into an enterprise app.

Since then, saleforce.com has picked up the baton and is very quickly demonstrating the tangible benefits which can be derived from merging a Facebook-like capability into its CRM/SFA solution with … Read More »





The Latest from THINK IT Services Blog

THINK IT Services Blog examines the business implications of the latest developments in the technology services market ranging from Cloud Computing and Software-as-a-Service (SaaS) to Managed Services and other forms of 'On-Demand' services.

Global Cloud Deployment Isn’t Easy – A Guest Commentary in Datamation

Although I’ve been a big advocate of the business benefits of moving corporate data centers, software development and enterprise applications to the Cloud, I’m...

“Code Halos” Author Ben Pring to Present Cognizant’s Views About Changing Business Rules Created by Internet of Things at Connected Cloud Summit September 18 in Boston

Ben Pring, one of the authors of “Code Halos”, has agreed to present the key findings of the new book regarding the business implications...

Axeda, Dyn and SafeNet to Sponsor and Speak at Connected Cloud Summit Focused on Internet of Things Marketplace, September 18 in Boston

Axeda, Dyn and SafeNet are the latest companies to sponsor and speak at the 2014 Connected Cloud Summit, hosted by THINKstrategies and the Cloud Computing...