Tag: Pathworks Software


Healthy SaaS Market Could Not Save Helpstream

Posted by thinkstrategies in Uncategorized. Comments Off

8th April

I’ve been predicting for over a year, that despite the rapid growth of the Software-as-a-Service (SaaS) market many aspiring best-of-breed vendors will not survive an industry shakeout or the short attention spans of their venture funding sources.

The latest case in point is Helpstream which discontinued operations this past month. I first reported on the company in 2008 when it originally launched as Pathworks Software and caught my attention because of the way it promised to leverage the Open Source pricing model and community building orientation.

In essence, Helpstream was one of the first SaaS companies in the helpdesk market to recognize the powerful potential of a social networking capability embedded into an enterprise app.

Since then, saleforce.com has picked up the baton and is very quickly demonstrating the tangible benefits which can be derived from merging a Facebook-like capability into its CRM/SFA solution with … Read More »





The Latest from THINK IT Services Blog

THINK IT Services Blog examines the business implications of the latest developments in the technology services market ranging from Cloud Computing and Software-as-a-Service (SaaS) to Managed Services and other forms of 'On-Demand' services.

Final Speakers Added to Cloud Channel Summit Agenda, Register Now to Attend

The agenda for the fourth annual Cloud Channel Summit, hosted by THINKstrategies and the Cloud Computing Showplace, on Wednesday, December 3 in San Diego has been filled with five...

Building an IoT Marketplace in the Cloud – A Guest Commentary in Sandhill.com

The rapid emergence of the Internet of Things (IoT) has created a proliferation of players and mindboggling assortment of deployment challenges. Although the piece-parts...

Moving to the Cloud Still Ain’t Easy – A Guest Commentary in Datamation

Although demand for Cloud services continues to grow at unprecedented rates, there are still plenty of pitfalls to successfully migrating current or new workloads...