Tag: Pathworks Software


Healthy SaaS Market Could Not Save Helpstream

Posted by thinkstrategies in Uncategorized. Comments Off on Healthy SaaS Market Could Not Save Helpstream

8th April

I’ve been predicting for over a year, that despite the rapid growth of the Software-as-a-Service (SaaS) market many aspiring best-of-breed vendors will not survive an industry shakeout or the short attention spans of their venture funding sources.

The latest case in point is Helpstream which discontinued operations this past month. I first reported on the company in 2008 when it originally launched as Pathworks Software and caught my attention because of the way it promised to leverage the Open Source pricing model and community building orientation.

In essence, Helpstream was one of the first SaaS companies in the helpdesk market to recognize the powerful potential of a social networking capability embedded into an enterprise app.

Since then, saleforce.com has picked up the baton and is very quickly demonstrating the tangible benefits which can be derived from merging a Facebook-like capability into its CRM/SFA solution with … Read More »





The Latest from THINK IT Services Blog

THINK IT Services Blog examines the business implications of the latest developments in the technology services market ranging from Cloud Computing and Software-as-a-Service (SaaS) to Managed Services and other forms of 'On-Demand' services.

Secure IoT Data Transfer Essential to Business Success – A Guest Commentary in the Ipswitch Blog

The primary purpose of pursuing an Internet of Things (IoT) strategy is to gain greater insight into how your products and services are being...

The Internet of Things’ Big Software Challenge – A Guest Commentary in E-Commerce Times

More than half of major new business processes and systems will incorporate some element of the Internet of Things by 2020, according to Gartner.

That...

What’s Behind the Proliferation of Salesforce PaaS Offerings? A Guest Commentary in SearchSalesforce

Salesforce.com rose to prominence on its software as a service-based CRM model, where customers could stop patching and managing software, and instead purchase a...