THINKstrategies announced today that LiveOps has been named the latest winner of the Best of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today’s Software-as-a-Service (SaaS) solutions. 

The BoSS Awards program was launched in January 2009 to bring attention to SaaS and cloud computing companies that are producing tangible business benefits for specific user organizations. These benefits include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.

LiveOps On-Demand Contact Center Platform applies the benefits of cloud computing to the contact center, enabling enterprises to rapidly deploy a scalable contact center infrastructure on a pay-per-use basis to achieve greater operational and cost efficiencies.

Click here to read about LiveOps’ award-winning on-demand contact center capabilities.

Click here to learn more about the BoSS Award program or to apply for an award.

Over a year ago, I stated that the Software-as-a-Service (SaaS) market would be recession-proof as we entered 2008. And, last year proved to be a boom-time for nearly every SaaS company with a quality service aimed at a legitimate business need.

Now that the economy has sunken into a deeper economic decline than almost anyone anticipated, the SaaS industry is feeling the same pain that has afflicted every other major sector.

Fear, uncertainty and doubt–the classic FUD factor–has hit home in the SaaS community.

Despite the compelling business benefits of SaaS, corporate and IT decision-makers are holding back on purchases. And, corporate layoffs are cutting into the subscription levels of current contracts.

The latest victim of today’s economic realities appears to be Salesforce.com, which acknowledged at the end of last week that three corporate executives had recently left the company, including the company’s president and chief strategy officer.

Although … Read More »