Tag: internal clouds


Reducing the Costs of Online Outages

Posted by thinkstrategies in Uncategorized. Comments Off on Reducing the Costs of Online Outages

20th June

Intuit’s major outage last week served as a harsh, yet valuable reminder for all of us about the serious risks which underlie our growing dependence on third-party, ‘cloud’-based services.

The irony about the timing of Intuit’s service failure is that the company has been escalating its marketing efforts to position it as a leading provider of cloud services. For instance, Intuit’s SVP/CTO, Tayloe Stansbury, was a keynote presenter at last month’s SIIA All About the Cloud Conference in San Francisco where he boasted about Intuit surpassing $1 billion in cloud-based service revenues.

The company’s CEO, Brad Smith, did a good job quickly apologizing to Intuit’s over 300,000 customers who were affected by the outage. His blogpost also explained the cause of the disruption and made a public commitment to put new policies and procedures in place to prevent the problem from occurring again.

Smith’s response was certainly better … Read More »





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