One of the more interesting sagas in the Software-as-a-Service (SaaS) market has been SAP’s effort to develop and deliver a competitive offering.

After a series of fits and starts over the past three years, SAP is hoping the latest version of its SaaS-based Business ByDesign (ByD) system which was made generally available today will finally hit the mark.

As I reported in this space in May, I was briefed by SAP (a THINKstrategies client) at its Sapphire user conference about the significant investment it has made retooling the ByD service delivery infrastructure and user interface to make it more appealing, economical and competitive. On the infrastructure side, the 2.5 version of ByD boasts a truer multi-tenant architecture to make it more scalable. The user interface is more intuitive and easier to configure.

Today SAP unveiled three new ‘starter kits’ in Feature Pack 2.5:

Customer Relationship Management (CRM) … Read More »