How CIOs are Leveraging AI and Machine Learning to Achieve ITSM Goals
For the past decade, many IT departments have been on the defensive trying to keep pace with escalating end-user demands and competitive pressures. The emergence of ‘shadow IT’ as a major force within many enterprises raised questions about the role of IT in a cloud-first world.
Now, enlightened CIOs are exploring ways to employ artificial intelligence (AI) and machine learning (ML) to actively engage their IT teams as key players in the rapidly evolving digital transformation efforts within their organizations.
Click here to read THINKstrategies’ latest commentary in Datamation regarding how these trends are impacting the marketplace.