Category: service management

SaaS Enables IT To Become Service Provider

Posted by thinkstrategies in Intacct, IT management, SaaS, service management, service provider, Software-as-a-Service. Comments Off on SaaS Enables IT To Become Service Provider

20th April

In my last blog entry I listed a number of reasons “Why IT Now Sees SaaS As A Savior.” Dan Druker of Intacct, has done a superb job embellishing and expanding upon my ideas on his own blog.

Here’s another important reason why IT is embracing SaaS which I forgot to include in my last blog entry, but may supercede the other reasons I outlined long-term — SaaS enables IT to fulfill its role as an internal service provider.The idea of the IT department serving as an internal service provider to corporate end-users and strategic business units, as well as customers and partners, was first suggested during the late 1990s when an explosion of external service providers (xSPs) emerged in response to deregulation of the telecommunications industry.

While the idea had plenty of theoretical justification and support, most IT departments were unable … Read More »

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