Category: knowledge management
Salesforce.com today announced its latest acquisition and newest extension to its Apex platform and on-demand service capabilities aimed at applying Web 2.0 tools and best practices to the age-old issue of knowledge management in corporate environments.
This represents a bold move which will not only expand the population of end-users who can benefit from Salesforce.com’s solutions, but will also raise some new questions for its partners who are trying to determine how to successfully dance with the Software-as-a-Service (SaaS) industry’s 800 pound gorilla.
Today’s announcement unveiled Salesforce.com Apex Content and Salesforce ContentExchange which are intended to help organizations better manage their documents and unstructured data within their existing Salesforce CRM applications.
Salesforce.com is promising that Apex Content will be offer a content management platform for unstructured data sources such as office documents, HTML, video/audio files and email. It will also enable developers to … Read More »