Over the past week, three Massachusetts-based companies have announced important developments which can serve as measuring-sticks for the Software-as-a-Service (SaaS) and managed services markets.

On October 31, Iron Mountain announced its intention to acquire Stratify, a leading provider of electronic discovery services for the legal industry and Fortune 500 legal departments. This announcement came on the heels of the Iron Mountain’s recent analyst briefing focused on its growing digital services business. THINKstrategies views these digital services as part of the broader managed services sector.

Iron Mountain has become a major player in the traditional physical records management in part because of its aggressive acquisition efforts. It has also established a solid foothold in the digital services market as a result of previous acquisitions of Connected and LiveVault. The addition of Stratify gives Iron Mountain a stronger eDiscovery capability to respond to escalating … Read More »

A little over a year ago, I contributed a commentary to eWeek’s Channel Insider, entitled “On-Demand a Boon for the Channel”, that stated the Software-as-a-Service (SaaS) movement doesn’t have to be the death-kneel for channel organizations.

At that time, many resellers and integrators feared that SaaS would ‘dis-intermediate’ them because of its direct sales and simpler deployment characteristics. There is no question that these attributes will certainly disrupt the traditional business models of many resellers and integrators who capitalized on the complexities of the legacy applications in the past. However, there is still plenty of complexity in today’s enterprise-oriented SaaS solutions to give innovative resellers and integrators a new round of business opportunities to pursue.

Just as in the past, customization and integration remain challenges in the new world of enterprise SaaS solutions. A year ago, I discussed in the eWeek article … Read More »